Customer Care Officer

Job Description

Handle customer service hotline and provide the first level of support
Provide quality customer service to customers over the phone or email
Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc.
Handle escalated cases that do not fall within FAQs
Listen, probe and question in order to clarify and understand customer needs.
Follow-up on outstanding cases and perform call back to customers if necessary
Work as a team and ensure that the contact centre service level is met
Other ad hoc duties as assigned

Requirements

GCE ‘O’/‘A’/ Diploma / Degree holder from recognized institution
Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries; Candidate with no experience may be considered and training will be provided
Applicant must be comfortable to work in Call Centre Environment
A team player with good writing, interpersonal and communication skills
An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision
Required language(s): English, Chinese, Bahasa Malaysia (in order to liaise with Chinese & Bahasa Malaysia speaking associates)
At least 1 Year(s) of working experience in the related field is required for this position.
Preferably Entry Level specialised in Customer Service or equivalent.
Singaporean and PR only
Able to work shift
Office in the in Central West, Nearest MRT: Redhill MRT